Effective Date: 29 November, 2024
PingMoni is committed to protecting your privacy and ensuring the security of your data. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our services, including our marketing website at pingmoni.com and our application at app.pingmoni.com.
- Information We Collect
We collect the following types of information:
- Account Information: Name, email address, and other details provided during account creation.
- Payment Information: Handled exclusively by our third-party payment provider, Stripe. We do not store credit card details.
- Monitoring Data: Information about servers and networks you monitor, such as IP addresses, domain names, OS details, kernel versions, and running processes.
- Geolocation Data: Retrieved through third-party services like IPInfo and MaxMind to enhance monitoring insights.
- Cookies and Session Data:
- The marketing website (pingmoni.com) may use cookies for basic functionality and analytics.
- The application (app.pingmoni.com) uses cookies for user sessions and secure access.
- How We Use Your Information
We use the data collected to:
- Deliver uptime tracking and server resource monitoring services.
- Improve the performance and reliability of our platform.
- Provide customer support and troubleshoot issues.
- Aggregate non-identifiable latency data to analyze internet performance trends.
- Ensure platform security through activity logs and firewall monitoring.
We do not sell your personal data to third parties. Data is shared only with third parties necessary to deliver our services, including:
- Cloudflare: For reverse proxy and content delivery.
- Stripe: For payment processing.
- IPInfo and MaxMind: For geolocation services.
- Twilio: For messaging services (e.g., SMS notifications).
- Customer-Authorized Integrations: For example, Pushbullet, Microsoft Teams, and other integrations.
- Data Retention
- Free Accounts: Monitoring data is retained for 30 days.
- Paid Accounts: Monitoring data retention is based on your subscription level and may include unlimited retention.
- Account Deletion: You can delete your account at any time. This will purge all associated data except security logs and legally required compliance records, such as payment transactions.
- Data Security
We employ industry-standard practices to protect your information:
- Data is encrypted in transit.
- Sensitive information, such as passwords, is encrypted at rest.
- Security measures, such as firewalls and activity logging, are in place to prevent unauthorized access.
- Global Data Processing
PingMoni operates servers worldwide to deliver uptime and server monitoring services. While these nodes access customer-provided IP addresses and domains for testing purposes, full customer information is stored securely in our primary US-based systems.
- Your Privacy Rights
You have the right to:
- Access the data we hold about you.
- Request corrections to your data.
- Request the deletion of your data, subject to exceptions for security and compliance purposes.
To exercise these rights or inquire further, contact us at [email protected].
- Cookies and Tracking
Cookies are used to enhance your experience:
- Functional cookies are used on our marketing website and application for core functionality, such as user sessions.
- Analytics may be collected on the marketing website to improve usability.
You can manage cookie preferences through your browser settings.
- Age Restrictions
PingMoni does not knowingly provide services to individuals under the age of 18. By using our platform, you confirm that you are 18 or older.
- Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices. The latest version will always be available on pingmoni.com.
- Contact Us
For questions or concerns about this Privacy Policy or how we handle your data, please contact our Data Protection Officer at:
Email: [email protected]